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Amazon Recruitment 2023 | Customer Support Associate Role |  Any Degree | Work from Home

Remote Jobs at AmazonAmazon Hiring Freshers, Experienced in relevant field for the Role of Customer support  Associate. Any Bachelor Degree with 0 - 24 months of experience can apply. The Job Location is Chennai currently Work from home is going. The Detailed Eligibility and Apply link are given below

Amazon CSA
Amazon CSA Job

About Company

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earths most customer-centric company.
We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In 2 years since launching our India operations, we have expanded our offering to over 22 million products across 100s of stores! Our philosophy of working backwards from the customers is what drives our growth and success.

Job Role : Customer Support Associate

Education Qualification - Any UG/PG Bachelor's degree in any field

Year of Experience - Fresher/Experienced

Job location - Tamilnadu, Maharastra, Pune, MP, UP, West Bengal, Rajasthan, Delhi  Chandigrah, Punjab

Description :

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Roles & Responsibilities : 

  •  Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  •  Ability to approach problems logically and rationally
  •  Action oriented and self-disciplined
  •  Organized and detail-oriented
  •  Ability to quickly and effectively prioritize work time in various departments to meet business need
  •  Ability to maintain composure in highly escalated situations
  •  Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

Required Skills :

  •  Excellent communication skills (written and verbal)
  •  Ability to communicate correctly and clearly with all customers
  •  Excellent documentation skills
  •  Good comprehension skills ability to clearly understand and state the issues customers present
  •  Ability to concentrate follow customers issues without distraction to resolution
  •  Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  •  Work successfully in a team environment as well as independently
  •  Ability to use a desktop computer system
  •  Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  •  Excellent typing skills
  •  Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  •  Demonstrates an ability to successfully navigate websites
  •  Demonstrates a proficient knowledge of email applications

Additional Details :

Shifts: Business has a 24*7 shift environment. Associates would be working in a 9 hour shift, including breaks. The shift timings would be subject to change every 4 months. In case the associate is working in night shift, night shift allowance will be provided.

Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday. The off days changes every 3 months)

Work from Home (WFH): Employee may be required to WFH based on the business requirements.


Interested and Eligible Candidate can apply Through Below Link

For Tamilnadu Location

  • For Other Locations

    If anyone have Doubts or Need Clarification Please Leave in Comment section