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Amazon Freshers Recruitment | Any Degree Any Batch can Apply | Work from Home | Selling Partner Support Associate

    

AMAZON HIRING FRESHERS FOR SELLER SUPPORT ASSOCIATE  ROLE  (Any Graduate)

associate jobs

About Company

Want to join the Earth's most client centric agency? Do you want to dive deep to understand issues? Are you a person who want to venture Status Quo? Do you strive to excel at desires aligned to you? If sure, we've got possibilities for you. The Selling Partner Support (SPS) team at Amazon is looking to rent applicants who can excel in a Virtual (Work from Home) Environment. The SPS team acts as the number one interface among Amazon and our third celebration Sellers and Vendors. Sellers are our 3P customers that join the 'Selling on Amazon' application which in flip allows both people and groups to promote their products and stock on Amazon Marketplaces. When one registers as a Vendor, Amazon turns into a full-time distributor of your merchandise. We purchase and save the inventory, and deal with the entirety from transport and pricing to customer support and returns. India as a location support exclusive marketplaces in India, NA, EMEA & APAC

Job Role : Seller Partner Support Associate

Education Qualification - Any Graduate - Any Batch

Year of Experience - 0 - 10 Year

Job location - Chennai (Work From Home)

Description :

The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The SPSassociate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Virtual Contact Center (VCC)associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.

Eligibility  : 

  • Education: Bachelor Degree in any discipline with 0-10 years of experience.

  • Excellent written and verbal communication in English. Along with English, this role also requires communicating in Tamil.

  • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.

  • Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.

  • During the first four months (Training & Transition) no unplanned leaves are allowed.

  • Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.

  • Home environment free from background noise where you can connect to the internet and work on your deliverables.

  • Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.

  • Should have access to mobile phone at all times from a reliable provider.

  • Should have power back up in case of power shut down.

  • Candidates who are based in Chennai should apply.

Required Skills : 

  • The Seller Support Associate demonstrates end to end ownership of every seller interaction coupledwith proactive problem solving and provides exceptional support to sellers.
  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

HOW TO APPLY?

Interested and Eligible Candidate can apply Through Below Link

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