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TATA COMMUNICATIONS RECRUITMENT | FRESHERS JOBS | B.E/B.TECH JOBS

TATA COMMUNICATIONS JOBS FRESHERS FOR THE ROLE OF CUSTOMER SERVICE EXECUTIVE - SERVICE ASSURANCE

tata communications recruitment 2021



ABOUT ORGANISATION 

The organization operates in extra than one hundred international locations across six continents, with a undertaking ‘To enhance the first-rate of existence of the communities we serve globally, thru long-term stakeholder fee advent primarily based on Leadership with Trust’.

Tata Sons is the most important funding keeping company and promoter of Tata agencies. Sixty-six percentage of the equity share capital of Tata Sons is held with the aid of philanthropic trusts, which support training, fitness, livelihood technology and artwork and lifestyle.

Job Role : Customer Service Executive - Service Assurance

Education Qualification : B.E/B.Tech

Job Location : Pune

Work Experience :  0 - 4 Years


JOB DESCRIPTION : 

  • Liable for the gear's activity and upkeep (Fault, setup, caution, execution and security) or organization parts to drive network effectiveness and accessibility. Guarantee productive and compelling specialized client care according to SLAs. 
  • Oversee Technical Support Center (helpdesk) and activities of acceleration work area/tickets for all NOC and SOC issues. 
  • Audit L3/L4 episodes and guarantee goal proficiency to guarantee smooth activity and support of organization parts and other indicated gear (for example ATMs) to drive network proficiency and accessibility. 
  • This gathering of experts furnishes specialized mastery in helping customers with establishments, support, redesigns and fixes for IP, Transport, Voice and Mobility, WLA ATMs. 
  • Keep up with quality principles to accomplish ideal degrees of activity and KPI targets. 
  • Give last mile backing to support confirmation of all business fragments across TCL. 
  • Tracks and screen network traffic and execution to guarantee negligible interference to transmission as well as organization switches. 
  • Guarantee satisfactory observing of different organization angles panning across various assistance and guaranteeing fast and fitting goal of organization issues (remote just as on-field). 
  • Screen seller execution, especially basic occurrences, deferred cases, non-adherence to SLA, and so on 
  • Lead execution for any new organization refreshes, Planned Activities and change Management. 
  • Remedies organization and SOC issues successfully and without wasting any time. 
  • Drive drives, industrialization, and efficiencies to organize offices for upgrades (for example improvements, refreshes, overhauls, new frameworks). 
  • Builds up instruments and strategies to screen network execution. 
  • Guarantee stage and administration accessibility to the clients, through most minimal expense steering, consequently guaranteeing SLA consistence and QoS of the client administrations. 

Required Skills : 

  • Includes sufficient information inside Service Assurance to permit them to apply their insight effectively and work gainfully with wide guidance. 
  • Consistently partake in significant tasks or exercises as a full contributing colleague, can proactively recognize significant issues or dangers, looks for the suitable degree of direction and exhortation to guarantee conveyance of value results. 
  • Functional job which is answerable for conveying results that straightforwardly affect the accomplishment of results inside Service Assurance. 
  • Works under direct oversight. 
  • Ready to distinguish issues and give contributions to improve, change or adjust existing strategies and procedures drawing from individual encounters and criticism. 
  • Effectively gets more complicated abilities, strategies, working practices, information on conceptual ideas to advance toward full capability in the field of specialization. 
  • Has abilities and information that will permit them to adjust to adequately manage new issues, challenges, issues inside their field of specialization.

HOW TO APPLY?

Interested and Eligible Candidate can apply Through Below Link


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