IBM RECRUITMENT 2021 | TECHNICAL SUPPORT ASSOCIATE | FRESHERS

IBM RECRUITMENT 2021 : IBM ANNOUNCE RECRUITMENT DRIVE FOR FRESH GRADUATES FOR THE ROLE OF TECHNICAL SUPPORT ASSOCIATE . THE DETAILED ELIGIBILITY AND APPLY LINK ARE GIVEN BELOW

IBM RECRUITMENT

About Company

IBM is a main cloud platform and cognitive options company. Restlessly reinventing considering the fact that 1911, we are the biggest science and consulting organisation in the world, with extra than 380,000 personnel serving consumers in a hundred and seventy countries. With Watson, the AI platform for business, powered by means of data, we are constructing industry-based options to real-world problems. For extra than seven decades, IBM Research has described the future of statistics science with greater than 3,000 researchers in 12 labs positioned throughout six continents. At IBM, work is greater than a job – it’s a calling: To build. To design. To code. To consult. To suppose alongside with consumers and sell. To make markets. To invent. To collaborate.

At IBM, work is in excess of a task – it's a calling: To construct. To plan. To code. To counsel. To think alongside customers and sell. To make markets. To create. To team up. To improve, yet to endeavor things you've never thought conceivable. It is safe to say that you are prepared to lead in this new time of innovation and address a portion of the world's most difficult issues? Provided that this is true, lets talk.

Job Role : Technical Support Associate

Education Qualification : Bachelor's Degree

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Year of Experience : 0 - 2 Year

Job Location : Hyderabad / Bangalore / Gurgaon

Description :

Be section of a crew of technical experts, encouraged with the aid of a wish to facilitate clients and be accountable for imparting voice assist to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handling complicated purchaser scenarios, documenting solutions, and correctly presenting reliable and well timed decision to all product associated technical troubles skilled through customers
Providing far flung Infrastructure guide transport and performing hassle motive analysis
Collaborating with fellow aid colleagues and different inside businesses to furnish most reliable consumer service
Acting as a purchaser suggest by means of working at once with clients on excessive precedence troubles to supply well timed decision and seize purchaser comments to affect process/product improvements.
Anticipating patron wishes and correctly addressing issues associated to their problem or resolution
Providing direct technical help to clients by using phone, email, and chat.

Required Skills :

Proficient to make sure patron troubles are resolved in the most well timed and tremendous manner possible
Demonstrable potential to cope with more than a few duties or initiatives with altering priorities.
Experience to make use of accessible time successfully in order to reap nice and environment friendly results
Hands-on information to bring together a entire and correct problem/symptom description of stated issues.
Solid trip to effectively resolve troubles and slim down said issues, perceive root causes, and discover innovative options to correctly tackle consumer concerns.
Ability to perceive primary hardware components and conscious of simple hardware concepts
Experience in consumer stage familiarity with at least one electronic mail customer – Outlook, Notes etc.
Questioning abilities /probing skills, as applicable to the trouble and degree of the caller.
Find chance and enforce procedure improvements
Ability to empathize and work with clients in real-time to get to the bottom of issues.