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Want to join the Earth's most client centric agency? Do you want to dive deep to understand issues? Are you a person who want to venture Status Quo? Do you strive to excel at desires aligned to you? If sure, we've got possibilities for you. The Selling Partner Support (SPS) team at Amazon is looking to rent applicants who can excel in a Virtual (Work from Home) Environment. The SPS team acts as the number one interface among Amazon and our third celebration Sellers and Vendors. Sellers are our 3P customers that join the 'Selling on Amazon' application which in flip allows both people and groups to promote their products and stock on Amazon Marketplaces. When one registers as a Vendor, Amazon turns into a full-time distributor of your merchandise. We purchase and save the inventory, and deal with the entirety from transport and pricing to customer support and returns. India as a location support exclusive marketplaces in India, NA, EMEA & APAC.


The Selling Partner Support (SPS) Associate acts because the primary interface among Amazon and our third birthday celebration sellers, offering smartphone and/or electronic mail guide ruled by way of internal carrier stage agreements. The SPS accomplice can be answerable for providing well timed and accurate operational help to third celebration Sellers on the Amazon platform. The a success candidate has a direct, wonderful effect at the revel in of clients of Amazon, making a strong file of consumer attention a high popular for the function. A SPS accomplice is anticipated to address persistent system troubles, provide procedure improvements, increase inner documentation, and make a contribution to a group environment. Virtual Contact Center (VCC) associates are anticipated to paintings from a domestic place approved by using Amazon for all scheduled hours. It is the responsibility of the pals to ensure uninterrupted internet connectivity and paintings- like surroundings at home area so that buddies can deliver their fine in phrases of productivity and exceptional.


  • The Seller Support Associate demonstrates stop to quit ownership of each vendor interaction coupled with proactive trouble fixing and provides amazing assist to dealers.
  • Demonstrates effective, clean and expert written and oral communication.
  • Provides spark off and green service to Amazon Sellers and Merchants which includes the precise escalation of Sellers' issues.
  • Maintains a fantastic and professional demeanor usually portraying the agency in a fantastic light and successfully dealing with touchy issues.
  • Demonstrates incredible time-management talents and the capacity to work independently while the usage of departmental sources, rules and processes.
  • Contributes to a advantageous group surroundings and proactively aids crew participants with difficult contacts as wished.
  • Maintains suited overall performance metrics together with great, productiveness, first contact resolution, and attendance.
  • Actively seeks answers via logical reasoning and facts interpretation abilties and identifies tendencies to appropriate channel together with development pointers.
  • Liaise with other departments inclusive of Customer Service, Merchant Investigations, or Payments teams as required to remedy Seller's issues and questions.


  • Education: Bachelor Degree in any area with zero-10 years of enjoy.
  • Excellent written and verbal verbal exchange in English.
  • Shifts: The process involves working in a 24/7 environment such as night time shifts and the shifts are decided based on the business requirement.
  • Weekly Off: Rotational - consecutive break day (it's far a 5-day working week with 2 consecutive days off.
  • During the first four months (Training & Transition) no unplanned leaves are allowed.
  • Ability to use a laptop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
  • Home surroundings loose from history noise where you can connect to the internet and paintings on your deliverables.
  • Should have an excellent net reference to a minimal velocity of 20 MBPS or higher and must have as a minimum one hundred GB information from a dependable provider.
  • Should have get right of entry to to cellular telephone at all times from a dependable provider.
  • Should have electricity returned up in case of electricity close down.
  • Candidates who are based in Chennai must apply.





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